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<H1><A NAME="_tapi2_lineagentinfo"></A>LINEAGENTINFO</H1>
<P>The <B>LINEAGENTINFO</B> structure contains information about an ACD agent. The <A HREF="func1_2k1b.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/func1_2k1b.htm"><B>lineGetAgentInfo</B></A> function returns the <B>LINEAGENTINFO</B> structure.</P>
<PRE class=syntax>typedef struct lineagentinfo_tag {
DWORD dwTotalSize;
DWORD dwNeededSize;
DWORD dwUsedSize;
DWORD dwAgentState;
DWORD dwNextAgentState;
DWORD dwMeasurementPeriod;
CURRENCY cyOverallCallRate;
DWORD dwNumberOfACDCalls;
DWORD dwNumberOfIncomingCalls;
DWORD dwNumberOfOutgoingCalls;
DWORD dwTotalACDTalkTime;
DWORD dwTotalACDCallTime;
DWORD dwTotalACDWrapUpTime;
} LINEAGENTINFO, *LPLINEAGENTINFO;</PRE>
<H4>Members</H4>
<DL>
<DT><B>dwTotalSize </B></DT>
<DD>The total size, in bytes, allocated to this structure.</DD>
<DT><B>dwNeededSize </B></DT>
<DD>The size, in bytes, needed to hold all the information requested.</DD>
<DT><B>dwUsedSize </B></DT>
<DD>The size, in bytes, of the portion of this structure that contains useful information.</DD>
<DT><B>dwAgentState</B></DT>
<DT><B>dwNextAgentState</B></DT>
<DD>Must be one of the <A HREF="constnts_7yib.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/constnts_7yib.htm">LINEAGENTSTATEEX_ constants</A>.</DD>
<DT><B>dwMeasurementPeriod </B></DT>
<DD>The period (in seconds) for which the switch or implementation stores and calculates information. For example, <B>dwNumberOfACDCalls</B> holds the number of calls the agent handled; <B>dwMeasurementPeriod</B> indicates if this value referenced the calls handed in the last hour, day, or month.</DD>
<DT><B>cyOverallCallRate</B></DT>
<DD>The agent's call rate (calls per agent hour梬here agent hour represents the time that an agent was active in one or more agent sessions) across all agent sessions.<I> </I>This is a fixed-point decimal number.</DD>
<DT><B>dwNumberOfACDCalls </B></DT>
<DD>The number of ACD calls handled by this agent across all sessions.</DD>
<DT><B>dwNumberOfIncomingCalls</B></DT>
<DD>The number of incoming non-ACD calls handled by this agent. </DD>
<DT><B>dwNumberOfOutgoingCalls</B></DT>
<DD>The number of outgoing non-ACD calls handled by this agent. </DD>
<DT><B>dwTotalACDTalkTime </B></DT>
<DD>The number of seconds spent talking in ACD calls by this agent across all sessions.</DD>
<DT><B>dwTotalACDCallTime </B></DT>
<DD>The number of seconds spent on ACD calls by this agent (across all sessions). Includes the time on phone plus wrap-up time. </DD>
<DT><B>dwTotalACDWrapUpTime</B> </DT>
<DD>The number of seconds spent on ACD call wrap-up (after call work) by this agent across all sessions.
</DD>
</DL>
<H4><A HREF="javascript:if(confirm('http://msdn.microsoft.com/library/psdk/sdkintro/guide_927n.htm \n\n這個(gè)文件不能通過 Teleport Pro 取回, 因?yàn)?地址在一個(gè)域或?yàn)樗拈_始地址設(shè)定的邊界的外部路徑上. \n\n你想從服務(wù)器打開它嗎?'))window.location='http://msdn.microsoft.com/library/psdk/sdkintro/guide_927n.htm'" tppabs="http://msdn.microsoft.com/library/psdk/sdkintro/guide_927n.htm">Requirements</A> </H4>
<P><B> Windows NT/2000: </B>Requires Windows 2000.<BR>
<B> Windows 95/98: </B>Unsupported.<BR>
<B> Version: </B>Requires TAPI 2.2 or later.<BR>
<B> Header: </B>Declared in Tapi.h.</P>
<H4>See Also</H4>
<P><A HREF="javascript:if(confirm('http://msdn.microsoft.com/library/psdk/tapi3/callcent_7303.htm \n\n這個(gè)文件不能通過 Teleport Pro 取回, 因?yàn)?地址在一個(gè)域或?yàn)樗拈_始地址設(shè)定的邊界的外部路徑上. \n\n你想從服務(wù)器打開它嗎?'))window.location='http://msdn.microsoft.com/library/psdk/tapi3/callcent_7303.htm'" tppabs="http://msdn.microsoft.com/library/psdk/tapi3/callcent_7303.htm">About TAPI 3.0 Call Center Controls</A>, <A HREF="func1_2k1b.htm" tppabs="http://msdn.microsoft.com/library/psdk/tapi22/func1_2k1b.htm"><B>lineGetAgentInfo</B></A></P>
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