using System;
using CallCenter.DALFactory;
using CallCenter.IDAL;
using CallCenter.Modules;
using System.Collections;
using System.Data;

namespace CallCenter.BusinessLayer
{
	/// <summary>
	/// 工單基本信息操作類
	/// </summary>
	public class WorkBillBLL
	{
		private IWorkBill dal = WorkBillDAL.Create();

		public WorkBillBLL()
		{
			// 
			// TODO: 在此處添加構造函數邏輯
			//
		}
		
		/// <summary>
		/// 保存工單基本信息
		/// </summary>
		/// <param name="info"></param>
		/// <returns>工單編號</returns>
		public int addWorkBill(WorkBillInfo info){
			try
			{
				return dal.addWorkBill(info);
			}
			catch(Exception e){
				throw e;
			}
		}

		/// <summary>
		/// 修改指定編號的工單信息
		/// 工單生成時間不做修改
		/// </summary>
		/// <param name="info"></param>
		public void updateWorkBill(WorkBillInfo info){
			try
			{
				dal.updateWorkBill(info);
			}
			catch(Exception e)
			{
				throw e;
			}
		}
		
		/// <summary>
		/// 刪除指定編號的工單信息
		/// 支持多條刪除
		/// </summary>
		/// <param name="ids">以“,”分隔的工單編號字符串</param>
		public int delWorkBill(string ids){
			try
			{
				IWBContent wbc = WBContentDAL.Create();
				wbc.delWBContentByWBIds(ids);
				return dal.delWorkBill(ids);
			}
			catch(Exception e)
			{
				throw e;
			}
		}

		/// <summary>
		/// 檢索指定編號的工單信息
		/// </summary>
		/// <param name="id"></param>
		/// <returns></returns>
		public WorkBillInfo getWorkBillById(int id){
			try
			{
				return dal.getWorkBillById(id);
			}
			catch(Exception e)
			{
				throw e;
			}
		}

		/// <summary>
		/// 檢索指定客戶的服務記錄
		/// </summary>
		/// <param name="cid">客戶編號</param>
		/// <returns>工單基本信息的集合</returns>
		public ArrayList getWorkBillByCid(int cid){
			try
			{
				return dal.getWorkBillByCid(cid);
			}
			catch(Exception e)
			{
				throw e;
			}
		}

		public DataSet getWorkBillByCid_DataSet(int cid,string tableName)
		{
			try
			{
				return dal.getWorkBillByCid_DataSet(cid,tableName);
			}
			catch(Exception e)
			{
				throw e;
			}
		}

		/// <summary>
		/// 更新工單的處理狀態
		/// </summary>
		/// <param name="id">工單編號</param>
		/// <param name="state">新的處理狀態編碼</param>
		public void changeWorkBillState(int id,int state){
			try
			{
				dal.changeWorkBillState(id,state);
			}
			catch(Exception e)
			{
				throw e;
			}
		}

		/// <summary>
		/// 更新工單的客戶評議和滿意度
		/// </summary>
		/// <param name="id">工單編號</param>
		/// <param name="grade">滿意度編碼</param>
		/// <param name="comment">客戶評議</param>
		public void saveGradeACommnet(int id,int grade,string comment){
			try
			{
				dal.saveGradeACommnet(id,grade,comment);
			}
			catch(Exception e)
			{
				throw e;
			}
		}

		/// <summary>
		/// 檢索符合查詢條件的工單信息
		/// 客戶姓名－模糊查詢
		/// 來電號碼－匹配查詢
		/// 服務簡介－模糊查詢
		/// 工單時間－范圍查詢
		/// 操作員編號－匹配查詢，關聯工單處理內容表
		/// 工單狀態－匹配查詢
		/// 滿意度－匹配查詢
		/// </summary>
		/// <param name="info"></param>
		/// <returns></returns>
		public ArrayList queryWorkBill(WorkBillInfo info)
		{
			try
			{
				return dal.queryWorkBill(info);
			}
			catch(Exception e)
			{
				throw e;
			}
		}

		public DataSet queryWorkBill_DataSet(WorkBillInfo info,string tableName)
		{
			try
			{
				return dal.queryWorkBill_DataSet(info,tableName);
			}
			catch(Exception e)
			{
				throw e;
			}
		}
	}
}