Most of the time the people working an area will ask for some sort of
verification for your identity, often a social security number. You should
find out as much information about a mark as you can (see mail and live
techniques) before you even think about getting on the phone. If you say you
are someone you aren't and then they ask you for verification you don't have,
they will be suspicious and it will be infinitely more difficult to take that
system.
     Once again for idiots: DO NOT TRY TO SOCIAL ENGINEER WITHOUT SUFFICIENT
INFORMATION ON YOUR MARK!
     Once people believe you are someone, get as much as you can about the
system. Ask for your password, ask for telnet numbers, etc. Do not ask for too
much as it will draw suspicion. 
     You must sound like a legitimate person. Watch your mark. Learn to speak
like him/her. Does that person use contractions? Does that person say "like" a
lot? Accent? Lisp? 
     The best way for observation of speech is to call the person as a
telemarketer or telephone sweepstakes person. Even if they just tell you they
can't talk to you, you can learn a quite a bit from the way they speak. If
they actually want to speak to you, you can use that oppurtunity to glean
information on them. Tell them they won something and you need their address
and social security number and other basic info. 

WARNING: ABUSING SOMEONE'S SOCIAL SECURITY NUMBER IS ILLEAGAL!!!
DON'T SAY YOU WEREN'T WARNED!!!

SECTION III: SNAIL MAIL

3.1 Is snail mail really useful?

     Yes. It actually is. Snail mail is not tapped. Snail mail is cheap. Snail mail is readily available.
But how can you use it in social engineering. As I said above, it's difficult to find systems that just
let you call with no verification. They do exist but they are rare. So therefore you need info on
your mark and the mark's system. You can try the telemarketing scam, but that isn't always
succesful, as people do not trust telemarketers. For some reason, though, people trust the written
word. Morons. People will respond to sweepstakes forms with enthusiasm and will give you
whatever info you want on it. That's why snail mail is so great.

3.2 What do I need?

     Obviously you need mail "equpiment" which includes stamps and envelopes. But subtle
things are required as well. You're going to want to have return address stickers that include
"your company's" logo and name. This can be procured at places like Staples, Office Max and
other stores for a realitively cheap price.
     The most important part to mail social engineering is a layout program. WordPerfect is
okay, but I prefer QuarkXpress or PageMaker. These programs are not cheap, but can be used for
plenty of other applications and are well worth their price. IF YOU GET IT PIRATED, I DON'T
ADVOCATE THAT ACTION. With these DTP programs, you can emmulate a tottaly
professional document. More about this below.
     A private mailbox is good. If you want to be very professional, get a PO box. I'm in a
band, so I use that PO box. They can be rented at a variety of places, including Post Offices and
MailBoxes, etc. for low fees. Share the cost with others for great cost effectiveness.

3.3 I've got the stuff, now what?

     What is your mark? Generally, for a mail social engineer, your mark is going to be a large
group of people. Thus, your mail should look like a mass mail sweepstakes. Use computer labels
and the like to keep this illusion. You need a list of employees from that company and their
addresses. 
     Look at the junk mail in your mail. Sweepstakes forms, mail-in orders, etc. Try tofake 
that look. Something with very few lines to fill in (but with your vital info on them). A watermark
is always a good touch for these documents. Use the fonts a business would use and word your
letters in a similar fashion. Illusion is everything. The information on these should include social
security numbers. Another good idea is to say that you'll need a password to verify the prize with
a voice call. Hopefully it'll be the same as their net account password. It usually is. Yes, people
actually fall for this stuff. 
     To make someone fill these out, they must be concise and visually appealling. A person
filling these out cannot be hasseled with difficult choices. Check Boxes are also a nice effect.
These must look believeable. Credibility is everything with social engineering. I cannot stress that
enough. I will soon realease examples, although you should be original and make some on your
own.
     Now, after stamping and addressing your letters, send them out and wait. Soon you
should receive some answers. At this point, use a standard phone social engineering. Social
Security numbers are the most common verification. If you find that you need some other form,
send out letters with that information. For example, sometimes mother's maiden name is used.

SECTION IV: INTERNET

4.1 Isn't this just a form of hacking?
     
     I guess it is to a point. Hacking takes more advantage of holes in security while the social
engineering takes advantage of holes in people's common sense. Finding your marks through a
hole in the fingering system is a great way to start an engineer. Many fingers give full names last
logins, login locations and all sorts of info. Find someone who hasn't been on in quite sometime. 
     There are also the classic schemes. Pretending to be a sysop in an IRC or online chat room
can make people give up passwords with ease.
     Yes, generally actions taken in the Internet or online are considered traditional hacking,
but your knowledge of the average human's wetware comes into play.

SECTION V: LIVE, FROM NEW YORK...

5.1 In person?

     Yup. This is pretty damn important. You can do quite a bit over a phone or through mail,
but sometimes you just have to get off your ass and do things yourself. Getting a password
digging through a desk is good, so is touring an office and just looking around. Even conning
your way into a terminal works. 

5.2 Equipment

     This is the only time in hacker culture where looks matter a great deal. Don't expect to
walk into VIACOM's offices wearing your Misfits T-shirt with lotsa zits and your walkman
makes you look suspicious. Look dignified. Wear a suit. Comb your hair. Don't get out of hand.
Be polite. If you want to look like you belong in that office, you should act that way, too. So you
need a suit. If you weigh more than 200 lbs (and are under 6' 2") or look like you're 20 or
younger, don't try this. You'll look dumb, be laughed at and possibly have security called on you.
You can look like an office worker's kid if you're that young. If you can do this, go ahead. Most
of us can't.
     Fake ID security cards (the kind that aligator clip to a belt or something) can be made with
a photo, a layout program and a lamination sheet. This just makes you look more official.
Sometimes one of this stick on visitor patches can be helpful. They make you look like your
unnatural observation is warrented by your visiting status.

5.3 I'm sweating in this suit..now what?

     Walk into an office building with confidence. Flash your badge or just have your visitor
tag. Pretend you really belong there. That's how you look. An office with cubicles is great. Just
walk around and peer at people's belongings. Find the company's UNIX minicomputer. They
tend to keep them behind a big plate glass window, so you can check out how its connected. This
is good scouting without having to sift through dumpsters or watching through binoculars. DO
NOT TRY TO HACK WHILE IN THE BUILDING!  IT'S PRETTY SUSPICIOUS LOOKING!

SECTION VI: PUTTING IT TOGETHER
     
     You want to see what your school's minutes are or you want to hack a local chemical
company to see their new toxins, but even if you had access it would be problematic to access the
passwords because they are running a VAX. Now what?
     First you get a list of employees. For schools, just use the catalog. For companies, use a
live engineering technique. Look for payroll sheets, or posted employee lists. If you look right,
you can just ask a low level employee for a list. Remember, be calm in front of people. You have
to maintain your credibility.
     Finger each employee's account. Find out who has or hasn't used their account in the past
few months. Those who haven't are your marks. Write those names down cause your gonna play
them for all they are worth, goddammit.
     Now we go to the phone book and get the employees addresses. Then we create a
document in our DTP program that emmulates a short sweepstakes form or another short
document commonly encountered in the field. It must look professional but subtle enough not to
look false. Credibility once again. Remember to include the social security number space as well
as other information. Send these out and wait or masturbate or whatever you do for a few days.
Yes, you're going to have to spend $10 on stamps unless you are on good terms with who you
engineered in person. If they trust you, go back and use the stamping machine..might as well.
     Now get your phone and call their sysadm. Use women voices first because the guys that
run these machines have rarely seen daylight, let alone women. They are EASILY manipulated
with a woman's voice. Sound helpless, they love it. If they don't give you your password, you'll
have plenty of info for them for verification. If you pretend to be a woman, they'll give youplenty
of leway. Go as far as saying you've seen them at work and think they are cute. Watch the
passwords fly.