//// AN EXCERSIZE IN BAD DIALPLAN DESIGN//  (What better testing ground than on telemarketers?)//// BAD DESIGN: long, boring introductions followed by long, drawn out menus of choices.//             if they survive to the last option, how will they remember the choices?//// BAD DESIGN: Amateur Recording. Poor voice quality, too quiet.//              Also, the announcer is definitely not vocally gifted.//              Also, the long pauses and clicks between the intro//                    and menu choices might lead some to think that//                    the announcements are over, and hang up. Too bad!// WORSE DESIGN: Instead of using the Background application, the Playback//               application is used. After taking so much time and trouble//               to record this material, the caller must listen and enjoy //               every syllable before they can make an option choice. None//               of that interrupting with a choice. We want them to savour//               every word!// GOOD/BAD, ER INSIDIOUS -- DANGLE A CARROT-- GIVE THE LISTENER A GOOD REASON TO// HANG ON AND VOLUNTARILY LISTEN TO THE TORTURE.// BUT, DON'T MAKE PROMISES YOU WON'T KEEP!context telemarket {	s => {		begin:		Playback(telemarketer-intro);       // ; Script:                                                // Due to the extremely high volume of calls from everything from telemarketers                                               // to Septic System Bacteria vendors, we are asking all such organizations                                               //  to remove this number from their call list,  or  as need be, to add this                                               //  number to their No-Call list, whichever is relevent.                                                //  [THE CARROT:]                                               // We HAVE made some exceptions, and if you wish to see if your organization                                               // has been exempted, please listen to and follow the following prompts.                                               //                                                //  Otherwise, please Cease calling this number!                                               // 		Playback(telemarketer-choices);                                               //  if you represent a charitable organization, please dial 1,                                               //  if you represent a political organization, please dial 2.                                               //  if you represent a polling company, please dial 3,                                               //  if you represent a market research organization, please dial 4.                                               //  if you represent a magazine or newsletter, please dial 5.                                               //  if you represent a commercial organization, please dial 6.	}	1 => goto telemarket-charity|s|begin;	2 => goto telemarket-political|s|begin;	3 => goto telemarket-pollster|s|begin;	4 => goto telemarket-research|s|begin;	5 => goto telemarket-magazine|s|begin;	6 => goto telemarket-commercial|s|begin;	7 => goto telemarket-other|s|begin;	t => goto telemarket|s|begin;	i => goto telemarket|s|begin;	o => goto telemarket|s|begin;}context telemarket-charity {	s => {		begin:		Playback(telemark-charity-intro);                                               //  We have contributed generously to many worthy causes in the past, and will                                               // continue to do so in the future. But we suspect that such organizatons                                               // have sold our name and phone number to each other until we are now hounded                                               // day and night by literally hundreds of such organizations.                                               // Enough is Enough!                                               //                                                // If we have contributed to your cause in the past, we may, perhaps, be disposed to                                                // do so in the future, at our option,                                               // we give no pledges nor make any commitments here.                                               // Send us material via the post if you feel this necessary                                               //  but do not even consider email. Any email or further phone calls from your organization                                               // in the future, will be considered an act of aggression, and we will                                                //  blacklist your organization for the rest of our natural lives.                                               //                                                // To see if your organization is exempt from these prohibitions, please                                               // comply with the following options.		Playback(telemark-charity-choices);                                               // If your organization is disease or genetic defect related, dial 1,                                               // If your organization is handicap related, dial 2.                                               // If your organization is a police or fireman or other similar support entity,  please dial 3.                                               // If your organization is a grade school to high school related                                                //        fund raiser or other type of activity,  please dial 4.                                               // If your organization is a college or univerity or alumnis organization,  please dial 5.                                               // If your organization is animal rights or ecology related organization, please dial 6.                                               // If your organization is a political action or candidate support related, please dial 7.                                               // If your organization is a substance abuse related organization or cause, please dial 8.                                               // And any other charity or tax exempt organization should dial 9.	}	1 => goto telemarket-char-disease|s|begin;	2 => goto telemarket-char-handicap|s|begin;	3 => goto telemarket-char-police|s|begin;	4 => goto telemarket-char-school|s|begin;	5 => goto telemarket-char-college|s|begin;	6 => goto telemarket-char-animal|s|begin;	7 => goto telemarket-char-candidate|s|begin;	8 => goto telemarket-char-abuse|s|begin;	9 => goto telemarket-char-other|s|begin;// BAD DESIGN: referring all timeouts,invalid choices, etc,  back to the root of the menu tree will frustrate users no end!// WORSE DESIGN: How about having the user have to push a button to repeat the current menu? When a time out could just//               automatically do it for the user?	t => goto telemarket|s|begin;	i => goto telemarket|s|begin;	o => goto telemarket|s|begin;}context telemarket-char-disease {	s => {		begin:		goto telemarket-sorry|s|begin;	}}context telemarket-char-handicap {	s => {		begin:		goto telemarket-sorry|s|begin;	}}context telemarket-char-police {	s => {		begin:		goto telemarket-sorry|s|begin;	}}context telemarket-char-school {	s => {		begin:		goto telemarket-sorry|s|begin;	}}context telemarket-char-college {	s => {		begin:		goto telemarket-sorry|s|begin;	}}context telemarket-char-animal {	s => {		begin:		goto telemarket-sorry|s|begin;	}}context telemarket-char-candidate {	s => {		begin:		goto telemarket-sorry|s|begin;	}}context telemarket-char-abuse {	s => {		begin:		goto telemarket-sorry|s|begin;	}}context telemarket-char-other {	s => {		begin:		goto telemarket-sorry|s|begin;	}}context telemarket-sorry {	s => {		begin:		Playback(telemarket-sorry);                                                // Sorry -- your organization is not exempt. Please stop calling us.                                               //  Thank you. goodbye.		Hangup();	}}// BAD DESIGN: Hanging up on your audience, no matter what the outcome, is not a nice thing to do!context telemarket-exception {	s => {		begin:		Playback(telemarket-success);                                               // Congratulations. Your organization IS exempt. Please call us back,                                                // but this time, just act like a normal caller. Thank you. Goodbye.		Hangup();	}}// BAD DESIGN:  Making long cascading menu choices is a nasty thing to do to callers!// BAD DESIGN:  Putting the most frequently encountered items at the end of a list is also a nasty thing to do!// GOOD DESIGN:  All rejection notices use a single context. All Acceptance also. To change a rejection to an//               acceptance, just change the reference from telemarket-sorry to telemarket-exceptioncontext telemarket-political {	s => {		begin:		Playback(telemark-polit-intro);                                               //  To see if your organization is exempt from our prohibitions,                                               // please follow the following prompts.                                               //  please note that they are not in alphabetical order, and you will have to                                               //  give them your full attention.		Playback(telemark-polit-choices);                                               //  if You represent the America First  Party, dial 1.                                               //  if You represent the American  Party, dial 2.                                               //  if You represent the American Heritage  Party, dial 3.                                               //  if You represent the American Independent  Party, dial 4.                                               //  if You represent the American Nazi  Party, dial 5.                                               //  if You represent the Pot  Party, dial 6.                                               //  if You represent the American Reform  Party, dial 7.                                               //  if You represent the Christian Falenqist Party of America, dial 8.                                               // all others, please dial 9.	}	1 => goto telemarket-poli-Am1st|s|begin;	2 => goto telemarket-poli-American|s|begin;	3 => goto telemarket-poli-AmHer|s|begin;	4 => goto telemarket-poli-AmInd|s|begin;	5 => goto telemarket-poli-AmNaz|s|begin;	6 => goto telemarket-poli-Pot|s|begin;	7 => goto telemarket-poli-AmRef|s|begin;	8 => goto telemarket-poli-CFP|s|begin;	9 => goto telemarket-political2|s|begin;	t => goto telemarket|s|begin;	i => goto telemarket|s|begin;	o => goto telemarket|s|begin;}context telemarket-political2 {	s => {		begin:		Playback(telemark-politx-intro);                                               // Thank you for your patience, and I congratulate you for your persistence.                                               // Just a few more options!                                               // 		Playback(telemark-polit2-choices);                                               //  if You represent the Communist Party USA, dial 1.                                               //  if You represent the Constitution Party, dial 2.                                               //  if You represent the Family Values Party, dial 3.                                               //  if You represent the Freedom Socialist Party, dial 4.                                               //  if You represent the Grass Roots Party, dial 5.                                               //  if You represent the Green Party, dial 6.                                               //  if You represent the Greens Party, dial 7.                                               //  if You represent the Independence Party, dial 8.                                               // all others, goto  9.	}	1 => goto telemarket-poli-Communist|s|begin;	2 => goto telemarket-poli-Constit|s|begin;	3 => goto telemarket-poli-FamVal|s|begin;	4 => goto telemarket-poli-FreedSoc|s|begin;	5 => goto telemarket-poli-Grassroot|s|begin;	6 => goto telemarket-poli-Green|s|begin;	7 => goto telemarket-poli-Greens|s|begin;	8 => goto telemarket-poli-Independence|s|begin;	9 => goto telemarket-political3|s|begin;	t => goto telemarket|s|begin;	i => goto telemarket|s|begin;	o => goto telemarket|s|begin;}context telemarket-political3 {	s => {		begin:		Playback(telemark-politx-intro);		Playback(telemark-polit3-choices);                                               //  if You represent the Independant American Party, dial 1.                                               //  if You represent the Labor Party, dial 2.                                               //  if You represent the Libertarian Party, dial 3.                                               //  if You represent the Light Party, dial 4.                                               //  if You represent the Natural Law Party, dial 5.                                               //  if You represent the New Party, dial 6.                                               //  if You represent the New Union Party, dial 7.                                               //  if You represent the Peace and Freedom Party, dial 8.                                               // all others, hang on, dial  9.	}	1 => goto telemarket-poli-IndAm|s|begin;	2 => goto telemarket-poli-Labor|s|begin;	3 => goto telemarket-poli-Liber|s|begin;	4 => goto telemarket-poli-Light|s|begin;	5 => goto telemarket-poli-NatLaw|s|begin;	6 => goto telemarket-poli-New|s|begin;	7 => goto telemarket-poli-NewUn|s|begin;	8 => goto telemarket-poli-PeaceFree|s|begin;	9 => goto telemarket-political4|s|begin;	t => goto telemarket|s|begin;	i => goto telemarket|s|begin;	o => goto telemarket|s|begin;}context telemarket-political4 {	s => {		begin:		Playback(telemark-politx-intro);		Playback(telemark-polit4-choices);                                               //  if You represent the Prohibition Party, dial 1.                                               //  if You represent the Reform Party, dial 2.                                               //  if You represent the Revolution , dial 3.                                               //  if You represent the Socialist Party USA, dial 4.                                               //  if You represent the Socialist Action Party, dial 5.                                               //  if You represent the Socialist Equality Party, dial 6.                                               //  if You represent the Socialist Labor Party, dial 7.                                               //  if You represent the Socialist Workers Party, dial 8.                                               // all others, hang on, and dial  9.	}	1 => goto telemarket-poli-Prohib|s|begin;	2 => goto telemarket-poli-Ref|s|begin;	3 => goto telemarket-poli-Revol|s|begin;	4 => goto telemarket-poli-SocPart|s|begin;	5 => goto telemarket-poli-SocAct|s|begin;	6 => goto telemarket-poli-SocEq|s|begin;	7 => goto telemarket-poli-SocLab|s|begin;	8 => goto telemarket-poli-SocWork|s|begin;	9 => goto telemarket-political5|s|begin;	t => goto telemarket|s|begin;	i => goto telemarket|s|begin;	o => goto telemarket|s|begin;}context telemarket-political5 {	s => {		begin:		Playback(telemark-politx-intro);		Playback(telemark-polit5-choices);                                               //  if You represent the Southern Party, dial 1.                                               //  if You represent the Southern Independence Party, dial 2.                                               //  if You represent the US Pacifist Party, dial 3.                                               //  if You represent the We the People Party, dial 4.                                               //  if You represent the Workers World Party, dial 5.                                               //  if You represent the Democratic Party, dial 6.                                               //  if You represent the Republican Party, dial 7.                                               // all others, may dial  8.	}	1 => goto telemarket-poli-South|s|begin;	2 => goto telemarket-poli-SoInd|s|begin;	3 => goto telemarket-poli-USPac|s|begin;	4 => goto telemarket-poli-WTP|s|begin;	5 => goto telemarket-poli-WWP|s|begin;	6 => goto telemarket-poli-Democrat|s|begin;	7 => goto telemarket-poli-Repub|s|begin;	8 => goto telemarket-poli-other|s|begin;	t => goto telemarket|s|begin;	i => goto telemarket|s|begin;	o => goto telemarket|s|begin;}context telemarket-poli-other {	s => {		begin:		goto telemarket-sorry|s|begin;	}}context telemarket-poli-Repub {	s => {		begin:		goto telemarket-sorry|s|begin;	}}context telemarket-poli-Democrat {	s => {		begin:		goto telemarket-sorry|s|begin;	}}context telemarket-poli-WWP {	s => {		begin:		goto telemarket-sorry|s|begin;	}}context telemarket-poli-WTP {	s => {		begin:		goto telemarket-sorry|s|begin;	}}context telemarket-poli-USPac {	s => {		begin:		goto telemarket-sorry|s|begin;	}}context telemarket-poli-SoInd {	s => {		begin:		goto telemarket-sorry|s|begin;	}