This is the "Trouble_Shooting.txt" file distributed with
MG-SOFT MIB Browser Professional Edition.

Copyright (C) 1995-2008  MG-SOFT Corporation.
All rights reserved.

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Table of Contents
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1. MIB Browser's splash screen displayed longer than usually
2. General guidelines for reporting the problem


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1. MIB Browser's splash screen displayed longer than usually
------------------------------------------------------------

Problem Description
-------------------

Sometimes, MIB Browser cannot properly initialize a notifications
receiving module at startup. In this case the program startup takes
longer than usually. This behavior is mostly related to the
Microsoft's SNMP Trap service.

Symptoms
--------

The MIB Browser's splash screen, which is normally shown only for
a few seconds at the program startup, remains displayed for a few
minutes showing a notice 'Registering Notifications...'.

Solution
--------

Check if you have the Microsoft's SNMP Trap service running or not.
If not, set the service to 'Automatic' startup at boot time (or
disable it, if you do not need it), but do NOT configure it for
'Manual' startup.

Also, if you installed Microsoft SNMP service when a certain service 
pack was already installed on that computer, you must re-apply 
the same (or newer) service pack. Otherwise, the newly installed SNMP 
Service may not function properly.


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2. General guidelines for reporting the problem
-----------------------------------------------

Before reporting the problem, make sure that you are using the latest
version of the software as available from MG-SOFT's download page at
http://www.mg-soft.com/download.html. Report the problem only in case
you can reproduce it by using the latest version of the software and 
you cannot find a suitable problem solution description in this document.

In order to receive a prompt and accurate response from the support
team, provide the following information when reporting a problem:

1. For which software title are you reporting the problem?

2. Are you using the licensed or evaluation version of the
   software? If licensed, attach the SERIAL.TXT file that you
   received with the license.key file when you licensed the
   software.

3. Exactly which version of the software are you using?
   Please report both, the version displayed in the software's
   About window as well as the version obtained by right-
   clicking the EXE, OCX or DLL file in the Windows Explorer
   and by selecting the Properties item from the pop-up menu.
   In the File Properties dialog select the Version tab.

4. Which operating system are you using (Windows ME, Windows 2000, 
   Windows XP, Windows Server 2003, Windows Vista)? Also, if 
   applicable, let us know which service pack is installed?

5. If on Windows 2000, Windows XP, Windows Server 2003, or 
   Windows Vista, do you have administrative privileges? Did 
   you install the software as Administrator?

6. Do you have any other SNMP or network management software
   installed on that computer? Or any other kind of software
   that may interfere with MG-SOFT's software. If yes, which?

7. Can you reproduce the problem on any other computer?
   What is the operating system running on the other computer?

8. Describe the exact step-by-step procedure to reproduce the problem.

9. When reporting problems related to MIB Compiler (i.e.,
   when you are unable to compile a MIB file), zip the MIB file
   and all MIBs that are imported by the MIB, and e-mail the zip
   file along with your support application.

10. Do you have a firewall running on your PC or on your 
    network that is blocking certain TCP and UDP ports, which 
    could prevent normal operation of MG-SOFT's software products?
    
Please e-mail the answers to above questions to <support@mg-soft.com>.    
    


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