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<HTML><HEAD><TITLE>Chapter 36 -- Using Multimedia Applications on an Intranet to Train Employees</TITLE><META></HEAD><BODY TEXT="#000000" BGCOLOR="#FFFFFF" LINK="#0000EE" VLINK="#551A8B" ALINK="#CE2910"><H1><B><FONT SIZE=6 COLOR=#FF0000>Chapter 36</FONT></B></H1><H1><B><FONT SIZE=6 COLOR=#FF0000>Using Multimedia Applicationson an Intranet to Train Employees</FONT></B></H1><HR><P><CENTER><B><FONT SIZE=5><A NAME="CONTENTS">CONTENTS</A></FONT></B></CENTER><UL><LI><A HREF="#UsingMultimediaApplicationstoTrainEmployees">Using Multimedia Applications to Train Employees</A></UL><HR><P>Training is a large cost in any corporation. Enormous amountsof training need to be done in any company, particularly largeones. The costs associated with training are not only financial-theyare the time devoted to training, and perhaps equally important,the time and money wasted if a company <I>doesn't</I> properlytrain its employees.<P>Training needs to be done to orient new employees to the corporationitself-things such as teaching about corporate procedures, whereto find information, how to fill out forms, rules that managersmust follow, and other similar orientation issues.<P>Another level of training has to do with how to use particularpieces of software at the corporation-for example, how to usethe accounting system or a database.<P>The most complex level of training incorporates not just how touse software or how to follow procedures, but how to actuallydo business at the company. For example, many companies put newsales employees through a substantial amount of training thatencompasses teaching about the industry in which the salespersonis selling, information about the product to be sold, as wellas specific sales techniques to be used.<P>Training is not just for new employees-it needs to be an ongoingprocess. New products and goods to sell mean people need to betaught about them. New software and business procedures requirethat people be taught how to use them.<P>An intranet can help with all these kinds of training. It cancut costs, save time, and ensure that people get better training.On the simplest level, Web pages can be built to train people.The Web can be used as a multimedia training tool by includingpictures, video, audio, with the text. It can be interactive aswell-people can answer questions, take tests, and try out procedures.<P>More revolutionary will be intranet-based multimedia applications.Videoconferencing will allow trainers to teach people across theentire intranet. People won't have to be physically in the sameroom; instead, they can be seated at their PCs. And they'll beable to interact and ask questions using the technology as well.<P>With whiteboard applications (in which people can see what ison each other's computer screens), a teacher can demonstrate howto use a particular piece of software, and everyone connectedcan see on their computer screen what the instructor is doing,and can ask questions by doing things such as circling a portionof the screen, and asking questions about it.<P>Streaming video and audio technologies (which allow people towatch videos or listen to audios without having to wait for themto completely download) can be used for training as well. Theultimate training tool, however, may be virtual reality. A virtualworld is built that someone can walk through and interact within the same way as with the real world. Virtual reality has beenused by the airlines and the military, for example, to train pilots.<H2><A NAME="UsingMultimediaApplicationstoTrainEmployees"><FONT SIZE=5 COLOR=#FF0000>Using Multimedia Applications to Train Employees</FONT></A></H2><P>Training employees is a major cost to many corporations. All employeesrequire training on an ongoing basis-training for mundane thingssuch as how to fill out new forms and procedures, to more sophisticatedthings, such as being given information about new goods and servicesthe company sells. Multimedia on an intranet can be a very effectivetraining tool.<UL><LI>It can be expensive for CyberMusic to fly instructors acrossthe country to teach small classes-many instructors need to bepaid, in addition to travel costs. With intranet videoconferencing,however, a single instructor can teach a class live, and peopleacross the intranet and across the country can follow along ontheir computers via desktop-to-desktop videoconferencing usinga videoconferencing program like CU-See-Me. With CU-See-Me, peoplelog into servers called reflectors, and can then participate ina videoconference. They can be seen and be heard by the instructor,and so can ask questions as well. CyberMusic uses videoconferencingto train its sales employees on sales techniques.<LI>Sometimes, particularly with a sales staff, it can be difficultto make sure that everyone can participate in a videoconferenceat the same time. Additionally, people may at times want refreshercourses when a trainer isn't available. To solve the problem,CyberMusic videocasts training videos across the intranet, usingstreaming video technology. Anyone who wants to watch a trainingvideo can click on a link on a Web page to a video clip, and theycan watch the training video at their own leisure. The video clipis played from a streaming video server.<LI>Audio technology can be used for training as well-in particularone called RealAudio. People can click on a link on a Web page,and when they do so, they will hear an audio clip. The clip canalso display HTML Web pages as it plays the audio clip. In thecase of CyberMusic, RealAudio is used to teach its employees whatrecords are in their catalog. People can click on music clipsfrom all their recording artists, and as they listen, can viewWeb pages with pictures and information about the artists. Theaudio clips are played from a RealAudio server.<LI>For in-depth training on how to use a particular piece ofsoftware, CyberMusic uses whiteboard applications. Whiteboardapplications allow many people to view what is on each other'scomputer screens. An instructor can teach, step-by-step, how touse a piece of software, and everyone connected to the whiteboardcan see what he is doing on their own computer screen. The instructorcan also mark up the screen, and everyone connected can see whathe is marking up. CyberMusic uses whiteboard applications fortraining its accounting department how to use a new accountingsystem. CU-See-Me reflectors allow for whiteboard applications.<LI>Virtual Reality has long been used in training applications-notablyby airlines and the military in training pilots. In virtual reality,virtual worlds are built that people can walk through and interactwith. At CyberMusic, virtual reality is used to teach recordingengineers how to handle a recording session. A world has beenbuilt in which engineers have to not only handle the technicalaspects of how to use the recording hardware, but even have tocontend with rock artists gone awry, intent on destroying therecording session.</UL><HR><CENTER><P><A HREF="ch35.htm"><IMG SRC="PC.GIF" BORDER=0 HEIGHT=88 WIDTH=140></A><A HREF="#CONTENTS"><IMG SRC="CC.GIF" BORDER=0 HEIGHT=88 WIDTH=140></A><A HREF="contents.htm"><IMG SRC="HB.GIF" BORDER=0 HEIGHT=88 WIDTH=140></A><HR WIDTH="100%"></P></CENTER></BODY></HTML>?? 快捷鍵說明
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