Have you had the exasperating experience of a laptop orPDA defi antly not responding to your commands? Youfrantically press key after key, but to no avail. As hopeturns to anger (but just before you throw the company’slaptop through the window) you slam your fi nger againstthe on/off power button. Ten seconds later, your laptopfi nally surrenders and the screen goes black in a highpitched whimper.